Terms

Your consent to these terms and conditions constitutes part of the contract of sale of goods and for supply of services under EU Consumer Contracts Regulations and other applicable RoI and EU law including the Sale of Goods and Supply of Services Act 1980. The law requires us to set out certain of your rights, including the right to cancel the contract.

The parties

The parties to the contract are you, the consumer, and Bristol Groundschool Europe Limited, Company number 587499 (“Bristol Groundschool”), Registered office : The Black Church, St. Mary’s Place, Dublin D07 P4AX, Republic of Ireland; Correspondence address : Windmill Road, Clevedon, BS21 6UJ, United Kingdom. Our email address is contact@cardplane.com

“Bristol Groundschool” means Bristol Groundschool Europe Ltd and its associated and subsidiary companies, servants and agents.

Ordering

By pressing ‘Buy now’ on the website or by providing your debit or credit card details over the telephone you will place an order for goods and/or services. By accepting these terms and conditions you explicitly acknowledge that placing the order implies an obligation to pay. Bristol Groundschool then has a legal duty to supply goods that are in conformity with the contract.

VAT

Please note that we are legally required to add VAT (Value Added Tax) at the prevailing rate on all relevant products. Prices are quoted inclusive of VAT where it applies.

Shipping costs

Our charges for packing and shipping/postage are based on the weight and destination. Shipping charges are calculated at checkout.

Delivery

Our intention is to dispatch training manuals, software and supporting materials within two working days (normally within one working day) of receipt of your valid payment. Occasionally this may not be possible for reasons beyond our control but we will always dispatch products as soon as possible.

Training materials will be dispatched by courier. In the UK delivery is normally next day, delivery to mainland Europe can take up to 7 working days, although it is normally faster than this. For international orders please allow 2 to 4 weeks, although, once more, it is normally faster than this. We will always notify you when your product is dispatched and can nearly always provide you with a tracking number on request.

Your right to cancel

EU Consumer Contracts Regulations give you a right to cancel the transaction within 14 days after the day of receipt of the goods or services, with some exceptions such as the provision of downloaded content and software from USBs. This 14 day period is known as the cancellation period or cooling off period. If you wish to exercise your right to cancel you should notify Bristol Groundschool within the cancellation period and return the goods at your expense, preferably in the original packaging, within a further 14 days. If the goods are damaged on return a deduction may be made to reflect their decreased value.

In the case of downloaded digital content the law requires the download to be withheld by us until the end of the 14 day cooling off period unless both parties consent to waive the right to cancel. By accepting these terms and conditions you give your express consent to waive the right to cancel for downloaded digital content, effective from the point the download starts.

In the case of provision of a service the law also prohibits us from supplying that service during the cooling off period unless you make an express request. By accepting these terms and conditions you are making such an express request for us to provide any service which you have purchased effective from the point of order and without waiting for the expiry of the cancellation period. If you subsequently exercise any right to cancel within the cancellation period Bristol Groundschool will not charge you for services provided during the cancellation period.

This does not affect your rights under the Sale of Goods and Supply of Services Act 1980 and other applicable consumer legislation.

Cancellation/change of a revision week(s)

Cancellation or changes to a revision week booking must be given in writing no less than 6 weeks prior to the course start date. A charge of £450 for each module will be made to the individual for a cancellation with less than 6 weeks written notice.

No refund will be payable if revision weeks are not attended within 18 months of course purchase date.

Software requirements

Your Licence to Use CardPlane

This end-user Licence Agreement is a legally binding agreement between you and Bristol Groundschool the provider of this software application.

1.0 Definitions

“Bristol Groundschool” means Bristol Groundschool Europe Ltd and its associated and subsidiary companies, servants and agents.

“CardPlane” means the software application and its associated databases and files produced by Bristol Groundschool and supplied on USB, or by download.

“Third party applications” means software applications owned by third parties and distributed under licence by Bristol Groundschool.

“Content” means all the text, images and video sequences produced by Bristol Groundschool.

“Licence” means this agreement.

“The User” means the original licensed purchaser of a copy of CardPlane.

“Major Release” means a version of CardPlane denoted by whole version number digits; for example Version 7.0 will be the major release following Version 6.0.

“Minor Release” means a version of CardPlane denoted by subsidiary number; for example Version 6.3 will be the first minor release following the issue of Version 6.2.

“Training Provider” means the EASA approved training school with which the User is registered and/or the EASA approved training school from which the User purchased CardPlane.

Software Product Licence

The Content is protected by copyright laws and international copyright treaties. CardPlane is protected by international treaties and laws relating to intellectual property. CardPlane and the Content is owned and is the copyright of Bristol Groundschool. CardPlane is not sold to you but is licensed to you for your personal use within the terms of the Licence.

This Licence grants the User the right to install a copy of CardPlane on two computers. Additional copies may be installed with the permission of Bristol Groundschool.

The Licence does NOT permit the User to install CardPlane on any form of network server or other local area distribution medium. In the event that permission for such an installation is required you must contact Bristol Groundschool to arrange a separate licence.

This Licence strictly forbids the copying, lending, leasing or resale of CardPlane or the distribution of the CardPlane by any means for the use of anyone other than the User.

This Licence forbids any attempt to reverse engineer or otherwise attempt to de-compile CardPlane.

This Licence forbids any attempt to defeat, destroy, disable or otherwise circumvent the copy protection systems associated with CardPlane or other included Third Party Applications.

The manufacturers of Third Party software retain in full their copyright and intellectual property rights.

Licence

If your order includes a copy of CardPlane you are purchasing a licence to use the CardPlane software that is restricted to your own personal use. The licence is unlimited in time but warranties and technical support associated with the product are limited in time. By accepting these terms and conditions you explicitly agree to the terms of the licence as detailed below.

Warranty

Bristol Groundschool warrants that CardPlane will perform substantially in accordance with the User Guide for a period of 30 days from the date of receipt. No other warranty or implied warranty is offered under the terms of this licence.

To the maximum extent permitted by applicable law Bristol Groundschool will not be liable for any damages whatsoever, including without limitation direct or indirect damages for personal injury, business loss or any pecuniary loss arising from the use of CardPlane.

In any event of costs associated with failure of CardPlane to conform in accordance with the warranty the maximum extent of liability to Bristol Groundschool and your sole remedy shall be the greater of £30 or the actual purchase price paid by the User for CardPlane.

Abuse or Misuse

If any costs incurred by yourself result from the misuse, misapplication, accident or abuse of CardPlane then Bristol Groundschool shall incur no liability whatsoever.

If any costs incurred by any party result from the unauthorised use of CardPlane then Bristol Groundschool shall incur no liability whatsoever.

Technical Support

The user shall be entitled to receive e-mail technical support for CardPlane from Bristol Groundschool for 18 months from the date of purchase subject to the following provisions :

Requests for technical support shall be submitted by e-mail to Bristol Groundschool using the address contact@cardplane.com

Bristol Groundschool’s responses to request for technical support shall be made by e-mail.

You will indemnify Bristol Groundschool from all consequences arising from any written or verbal advice given by Bristol Groundschool‘s technical support personnel.

Technical support will be limited to issues directly related to the installation and operation of CardPlane.

Technical support will include access to any Minor Releases to CardPlane or amendments to the Content as may be made available for download from our technical support web pages.

Extended or Enhanced Technical Support

Your Training Provider may purchase additional or enhanced technical support on your behalf. This may include entitlement to free issues of Major Release upgrades and/or an extended technical support period.

You may purchase extended or enhanced technical support directly from Bristol Groundschool.

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